2022 PSCC Team

The Public Safety Communications Center (PSCC) is a 24-hour, 365-day operation, responsible for answering 9-1-1 and non-emergency calls, including text to 9-1-1 and TDD/TTY requests for help, and dispatching the appropriate emergency personnel to assist.  The PSCC is the only Public Safety Answering Point (PSAP) in Natrona County, which means all 9-1-1 calls made in Natrona County will be routed to PSCC.   The PSCC has a staff of seventeen (17) Telecommunicators, four (4) Shift Supervisors, a Training Supervisor and a Communications Manager.  Together, they are responsible for answering six (6) 9-1-1 lines, eighteen (18) administrative lines, dispatching four (4) law enforcement entities, eight (8) fire departments, and one (1) EMS provider. All personnel have gone through rigorous training and are dedicated public safety professionals who work to ensure the safety and quality of life for residents, businesses, and visitors of Casper and surrounding areas   We also provide after-hours dispatch services for public utilities for all jurisdictions in Natrona County and Metro Animal Services.  

What is an emergency?

An emergency is any occurrence that requires IMMEDIATE dispatch of Police, Fire, and/or Medical Services.   Some examples are:

• • Heart attack

• • Stroke

• • An unconscious person

• • Structure, wildland, or vehicle fires

• • Hazardous material spills

• • Car crash with injuries or road blockage

• • Robbery in progress or just occurred

• • A fight that is in progress

The Telecommunicator speaking with you will have many questions to ask depending on the nature of the problem.    This questioning DOES NOT slow the response.   Our Telecommunicators are highly skilled and can gather information while simultaneously sending the appropriate units to the location. 

Do’s and Don’ts of 911

Do’s

• • Use 9-1-1 when reporting an emergency that requires the dispatch of law enforcement, fire and EMS.

• • Remain calm

• • Speak clearly

• • Answer ALL questions

• • Be prepared to describe any persons or vehicles involved in the incident.  This includes race, sex, age, height, weight, hair color, clothing description, color, year, make, model, and type of vehicle. 

• • Listen to ALL instructions.  

• • Teach your children how to use 911 appropriately.  Make sure they know their full name, your name, their address, and their phone number. 

Don’ts

• • Don’t call 9-1-1 when the power goes off or the weather is threatening.  Call your utility company, and monitor television and radio for weather information.  You can sign up to receive emergency alerts and severe weather alerts at https://public.alertsense.com/SignUp/?regionID=1384.

• • Don’t call 9-1-1 for directions

• • Don’t call 9-1-1 for road and travel conditions. https://wyoroad.info/  

• • Don’t call 9-1-1 to “test” your phone or the system. 

• • Don’t let your children play with real phones including house phones and cell phones.  A disconnected house phone and an inactive cell phone can still dial 9-1-1. 

• • If you dial 9-1-1 accidentally, don’t hang up.  Stay on the line and explain that you dialed by mistake and that you do not have an emergency. 

• • Don’t hang up until emergency responders arrive or until instructed to hang up.    

Our staff also answers non-emergency phone lines for the Casper Police Department, Natrona County Sheriff’s Office, Mills Police Department and Evansville Police Department.

What is a non-emergency?  

A non-emergency is a request for law enforcement, fire or EMS personnel that is not life-threatening   Some examples are:

• • A misdemeanor crime that is not currently in progress i.e., vandalism, theft, auto burglary, etc.

• • Vin inspection requests

• • Stray animals or animal noise complaints

• • Parking problems

• • Civil issues – Law enforcement agencies handle criminal acts where laws are broken.  Law enforcement officers are not empowered by state statute to decide civil issues such as custody disputes or landlord/tenant disputes. 

• • Lost property or found property

• • Crashes occurring on private property where no one is injured.

Several non-emergent situations can be reported online at   https://cityprotect.com/agency/casperpolicedepartment.

Some examples are:

• • Hit and run

• • Animal problems

• • Civil reports

• • Property damage   

                                                       Using Text to 9-1-1 in Natrona County

• Call if you can, text if you must. 

  Natrona County citizens and visitors can reach 9-1-1 by text, if necessary.  Text to 9-1-1 should be used when a voice call is not possible (due to lack of cell coverage or a dangerous situation where speaking would endanger lives).  To reach 9-1-1 by text, type 911 into the “to” field on your cell phone text application.  In the message field, state the location of the emergency and a brief summary of the situation.  One of our Telecommunicators will respond via text with a series of questions.  Answer all questions and follow the instructions given.  Continue to respond to texts until the Telecommunicator ends the conversation.   

  TDD/TTY

  PSCC has Telecommunications Device for the Deaf (TDD)/Teletype (TTY) capabilities built into our phone system.  TDD’s/TTY’s are special communications equipment used by people who cannot use a regular telephone due to hearing loss or speech impairment. 

  911 Audio Requests

  For all open records requests, including Casper Police Department reports, accident reports, audio or video requests please complete the request form at https://casperpolice.org/online-records-request/ Requests may also be made in person at the Casper Police Department at 201 N David. 

EMERGENCY ONLY: 911

NON-EMERGENCY (POLICE/FIRE): 307-235-8278 or 307-235-8279

CITY BUSINESS/INFORMATION: 307-235-8400