Casper-Natrona Public Safety Communication Center


The Public Safety Communications Center (PSCC) is a 24-hour, 365-day operation, responsible for answering 9-1-1 and non-emergency calls, including text to 9-1-1 and TDD/TTY requests for help, and dispatching the appropriate emergency personnel to assist.  The PSCC is the only Public Safety Answering Point (PSAP) in Natrona County, which means all 9-1-1 calls made in Natrona County will be routed to PSCC.   The PSCC has a staff of seventeen (17) Telecommunicators, four (4) Shift Supervisors, a Training Supervisor and a Communications Manager.  Together, they are responsible for answering six (6) 9-1-1 lines, eighteen (18) administrative lines, dispatching four (4) law enforcement entities, eight (8) fire departments, and one (1) EMS provider. All personnel have gone through rigorous training and are dedicated public safety professionals who work to ensure the safety and quality of life for residents, businesses, and visitors of Casper and surrounding areas   We also provide after-hours dispatch services for public utilities for all jurisdictions in Natrona County and Metro Animal Services.  

What is an emergency?

An emergency is any occurrence that requires IMMEDIATE dispatch of Police, Fire, and/or Medical Services.   Some examples are:

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      • A misdemeanor crime that is not currently in progress i.e., vandalism, theft, auto burglary, etc.
      • Vin inspection requests
      • Stray animals or animal noise complaints
      • Parking problems
      • Civil issues – Law enforcement agencies handle criminal acts where laws are broken.  Law enforcement officers are not empowered by state statute to decide civil issues such as custody disputes or landlord/tenant disputes. 
      • Lost property or found property
      • Crashes occurring on private property where no one is injured.

    Several non-emergent situations can be reported online at

    Some examples are:

        • Hit and run
        • Animal problems
        • Civil reports
        • Property damage   

      •                                                        Using Text to 9-1-1 in Natrona County
      • Call if you can, text if you must. 

        Natrona County citizens and visitors can reach 9-1-1 by text, if necessary.  Text to 9-1-1 should be used when a voice call is not possible (due to lack of cell coverage or a dangerous situation where speaking would endanger lives).  To reach 9-1-1 by text, type 911 into the “to” field on your cell phone text application.  In the message field, state the location of the emergency and a brief summary of the situation.  One of our Telecommunicators will respond via text with a series of questions.  Answer all questions and follow the instructions given.  Continue to respond to texts until the Telecommunicator ends the conversation.   


        PSCC has Telecommunications Device for the Deaf (TDD)/Teletype (TTY) capabilities built into our phone system.  TDD’s/TTY’s are special communications equipment used by people who cannot use a regular telephone due to hearing loss or speech impairment. 

        911 Audio Requests

        For all open records requests, including Casper Police Department reports, accident reports, audio or video requests please complete the request form at Requests may also be made in person at the Casper Police Department at 201 N David. 


      NON-EMERGENCY (POLICE/FIRE): 307-235-8278 or 307-235-8279